Compassion-Centered Care is a core organizational tenet that establishes each patient will feel cared about as a person, and will be cared for with respect, dignity and understanding at all times and in every way possible. This tenet extends to mutual respect and collaboration among all care givers, and is the driving force behind all clinical, organizational and business practices.
Votive relief from the the Asciepieion on Pireaus, a healing temple sacred to the god Asciepius (ca. 350 BCE). Hippocrates and Galen are said to have trained at these healing sanctuaries.
The world of clinical medicine is acutely aware of the critical role that open, mutually respectful, emotionally honest and compassionate communication between providers and patients plays in patient care.
It is crucial at the personal level, and in the efficient, effective delivery of care at the organizational level.
Experts, researchers and educators throughout the health care delivery system are increasingly focused on the impact of quality communication on the quality of care, and the challenge of instilling the values and skills fundamental to humanistic care throughout their organizations and practices.
The intensely interpersonal dimension of healing has been at the foundation of human experience throughout history.
To develop their definition of patient experience, the Beryl Institute formed a work group of patient experience leaders from a cross-section of healthcare organizations. The group shared perspectives, insights and backgrounds on what patient experience means to them and collaboratively created this definition. It provides a terrific starting point for the conversation around this important issue.